G&W Electric Company - Customer Feedback


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Customer Feedback Form

Your feedback is important for us to improve. Please answer each question by checking the box(es) which most closely represent your opinion. We appreciate your honesty and cooperation. For a PDF version of this form, click here.

Mr. Ms. Mrs.
First name
Last name
Title
Organization
Street Address

City
State/Prov	Zip/Postal Code
Country
Phone
Fax
E-mail Address

In the past year, has the amount of overall business placed with G&W ...

Increased Stayed the same Decreased

Would you recommend G&W to others?

Yes No

What product categories have you purchased from G&W?

Distribution Switchgear
Reclosers / Sectionalizers
Distribution Cable Terminations / Splices
Transmission Cable Terminations / Joints
Current Limiting Protectors
EPOX Junctions / Encapsulated Fuses

What are the three most important reasons you continue to do business with G&W?

Product Quality
On-Time Delivery
Product Availability
Service Responsiveness
Total Solution
Customized Solutions
Competitive Pricing
Technical Assistance

Rate your satisfaction level for each of the following categories:

Product Quality

Very Satisfied

Satisfied

Unsatisfied

On-Time Delivery

Very Satisfied

Satisfied

Unsatisfied

Product Availability

Very Satisfied

Satisfied

Unsatisfied

Service Responsiveness

Very Satisfied

Satisfied

Unsatisfied

Total Solution

Very Satisfied

Satisfied

Unsatisfied

Customized Solutions

Very Satisfied

Satisfied

Unsatisfied

Competitive Pricing

Very Satisfied

Satisfied

Unsatisfied

Technical Assistance

Very Satisfied

Satisfied

Unsatisfied

What company do you feel is G&W's strongest competitor in the following:

Distribution Switchgear
Reclosers / Sectionalizers
Distribution Cable Terminations / Splices
Transmission Cable Terminations / Joints
Current Limiting Protectors
EPOX Junctions / Encapsulated Fuses

How do you feel G&W's overall performance compares to it's competition?

Better Same Worse

What suggestions for improvement would you recommend which would increase the value you receive as a customer?

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