G&W's quality management system has been ISO 9001 certified since 1993, a record we are very proud of. In the year 2000, ISO made dramatic changes to become more customer focused in their quality system requirements and procedures for certifying companies. In July, 2001 G&W became one of the first companies in our industry to pass this new standard.
Our quality system was assessed by ABS Quality Evaluations, Inc., a highly reputable registrar organization and is applicable to the design and manufacture of high voltage cable accessories, switchgear, overcurrent protection devices, and non-ferrous castings.
G&W received their first ISO 14001 certification for their environmental management system in January, 2002. "We are proud to be among the first in our industry to meet this rigorous standard" explains John H. Mueller, G&W President. "Considering the complex environmental challenges of our manufacturing processes, we consider this quite an accomplishment".
Since their initial certification, G&W has successfully passed their annual recertification third party audit including ISO's latest 2004 revisions. According to Mr. Mueller, "We hope our ISO 14001:2004 certification helps reinforce our commitment to quality to our customers. In the near future we also plan to integrate our Safety Management System. By integrating quality, safety, and the environment, we hope to improve process efficiencies, realize performance improvements, improve safety of personnel, build public confidence, and continually improve our customer satisfaction through clearly defined processes, objectives and goals".
G&W Environmental Policy
We are committed to conducting our business processes in compliance with applicable environmental laws and regulations. We will continually improve our activities, products and services to prevent pollution, reduce waste and protect our environment.
What is ISO?
ISO is the International Organization for Standardization, headquartered in Geneva, Switzerland. To help support the promotion of free trade between countries, ISO was originally formed to establish an impartial system of quality standards which all countries could recognize and accept. Presently, experts from over 90 countries, including the United States, work cooperatively to establish standards for businesses to follow in their operations.
To qualify for this prestigious certification, ISO first reviews the documentation of a company's quality system. If the documentation meets standards, an onsite, independent third party audit is conducted which can typically take between two and five days to complete. All employees, including all levels of management, are fair game for auditor questions and analysis. To qualify for registration, the auditor must verify first-hand that the company's quality system complies with ISO standards and is known and followed by employees. A company is typically audited for recertification every 12 months. Since the registration process is demanding and expensive, generally only companies which can back up their commitment to quality with effective systems are successful.
What does this mean to me, the customer?
Working with an ISO registered company generally means that you can feel comfortable that you are getting goods and services which are manufactured to the highest quality standards. Quality becomes more than just a word or goal, but is a proven, documented, effective system which can produce repeatable quality products. It is a world recognized symbol of excellence. At G&W, it is just another step toward achieving total customer satisfaction.